Refund policy

At Health 4 Pets, we understand that last-minute changes can happen. This policy outlines the terms and conditions for returns and refunds.

RETURNS

Please contact us by email at support@health4petspr.com if you experience any issues with your purchase.

Products may be exchanged or returned for store credit, except for items on sale or promotion.

To be eligible for a return or exchange, you must send an email within 48 hours of receiving your order to request authorization.

We will only offer store credit or exchanges if the product is in its original packaging and the quality seals remain intact. Opened or used products will not be accepted. The return package must be pre-authorized. The customer will be responsible for covering the shipping costs of the returned product.

We will not issue store credit or exchanges if the products are not in their original condition.

Important Note: Prescription medications are not eligible for returns, exchanges, or refunds.

If you receive an incorrect order, we will review the case and send the correct products at no additional cost. If the incorrect order was placed by the customer, this voids the exchange and additional shipping charges will apply.

We are not responsible for orders with incorrect addresses. If the package is returned, the customer will be responsible for covering the new shipping costs. Otherwise, store credit will be offered.

You can manage your returns by accessing your account here.

ELIGIBLE REFUNDS

Refund requests will only be accepted for orders that have not yet been shipped. Once an order has been processed and dispatched, no refund can be issued.

REFUND METHOD AND TIMING

Refunds will be processed using the original payment method. The estimated time for the refund to reflect in the customer's account is 3 to 5 business days, depending on the bank or card issuer.

HOW TO REQUEST A REFUND

To request a refund, please contact our customer service team by email at support@health4petspr.com. Include your order number and the reason for the request. Our team will evaluate if the order is eligible and proceed accordingly.