Orders are processed within 3 to 4 business days. If your order includes pre-order products, processing may take up to 7 business days.

Shipping is a flat rate of $7.77 for orders under $60. Orders of $60 or more qualify for free shipping (Puerto Rico only).

Yes, we ship to the United States. Please note that delivery times may be longer than in Puerto Rico.

Once your order has shipped, you will receive an email with a tracking number. Tracking information may take up to 48 hours to become available.

If it's been more than 5 business days since you received your shipping confirmation and you haven't received your order, please contact us by email at support@health4petspr.com with your name and order number.

Yes, you can return products for store credit, as long as they are unopened or unused and in their original packaging with all seals intact. Returns on discounted or sale items are not accepted.

No. Prescription medications are not eligible for returns or refunds. Due to safety and quality control regulations, these products cannot be returned once they have been delivered.

You must contact us by email within the first 48 hours of receiving your order to request a return or exchange.

We only offer refunds if the order hasn't yet shipped. Once the order has been processed and shipped, it's not eligible for a refund.

The customer is responsible for covering the cost of shipping returned products, unless there was an error on our part.

If we made a mistake with your order, we'll cover the shipping costs and send the correct items at no additional cost.

If the customer made the error, the automatic exchange will not apply. In that case, additional shipping costs will be charged to resend the order.

We are not responsible for address errors. If the package is returned, the customer must cover the cost of reshipping. You can also opt for store credit.

Email us at support@health4petspr.com with your order number and the reason for your request. You can also manage your orders from your account here.

It's so easy! You choose your products, how often you want to receive them, and that's it! We take care of the rest.

Of course! You can modify or cancel your subscription at any time from your account. No fuss or complications!

No problem! You can update your shipping address in the "Account" section of our website. Make sure to do so before the cut-off date for your next shipment.

We'll automatically charge your registered payment method a few days before each order ships. You'll receive an email confirming your payment.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and also payments through Hopify Shop Pay.

If your pet has an adverse reaction to a product, please contact us immediately. Our prescription and preventative products are non-returnable, but we want to help you find the best solution for your pet.

We're here to help! You can email us at support@health4petspr.com. You can also contact us through our contact page.