Privacy policy

Last updated: June 3, 2025

This Privacy Policy describes how Health 4 Pets PR ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase on health4petspr.com (the "Site"), or otherwise interact with us regarding the Site (collectively referred to as the "Services"). For purposes of this Privacy Policy, the terms "you" and "your" refer to you as the user of the Services, whether as a customer, website visitor, or any other individual whose information we collect according to this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

COLLECTION AND USE OF YOUR PERSONAL INFORMATION

To provide the Services, we collect and have collected personal information about you from various sources over the past 12 months, as outlined below. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, users, and others.

PERSONAL INFORMATION WE COLLECT

The types of personal information we collect depend on how you interact with our Site and use our Services. "Personal information" refers to information that individually identifies or describes you or that can be linked or associated with you. The following sections describe the categories and specific types of personal information we collect.

INFORMATION WE COLLECT DIRECTLY FROM YOU

Information you provide directly through the Services may include:

  • Contact Details: Name, address, phone number, and email address.
  • Order Information: Billing address, shipping address, payment confirmation, email address, and phone number.
  • Account Information: Username, password, security questions, and account security details.
  • Purchase Information: Products viewed, added to cart, or saved in your account, including loyalty points, product reviews, recommendations, gift cards, and purchases.
  • Customer Support Information: Information you choose to include when communicating with us, such as when you send a message via the Services.

Some features of the Services may require you to provide certain information directly. You may choose not to provide this data; however, it may limit your ability to use or access certain features.

INFORMATION WE COLLECT ABOUT YOUR USAGE

We may automatically collect certain information about your interaction with the Services ("Usage Data") through cookies, pixels, and similar technologies ("Cookies"). Usage Data may include device information, browser information, network connection information, IP address, and your interactions with the Services.

INFORMATION WE RECEIVE FROM THIRD PARTIES

We may obtain information about you from third parties, including vendors and service providers that collect information on our behalf:

  • Companies that support our Site and Services, such as Shopify.
  • Payment processors that collect payment information (bank account, credit/debit card, billing address) to process payments and fulfill your orders.
  • Third-party tracking technologies used on our Site, including pixels, web beacons, SDKs, external libraries, and cookies.

Any information obtained from third parties will be handled according to this Privacy Policy. Please also see the section on Third-Party Websites and Links.

USE OF YOUR PERSONAL INFORMATION

  • Providing Services and Products: We use your personal information to process payments, prepare orders, send notifications regarding your account or orders, manage your account, coordinate shipping, facilitate returns or exchanges, and personalize your shopping experience. Shopify may process your information under their Privacy Policy if you link your account with their services.
  • Marketing and Advertising: We may use your personal information for promotional and marketing purposes, including sending promotional communications via email, text, or postal mail, and showing you product or service ads both on our Site and other websites.
  • Security and Fraud Prevention: We use your personal information to detect, investigate, and act on potential fraudulent, illegal, or malicious activities. You are responsible for keeping your account credentials secure. If you believe your account has been compromised, contact us immediately.
  • Customer Support and Service Improvement: We use your personal information to provide support, improve our Services, and maintain our business relationship with you.

COOKIES

Like many websites, our Site uses cookies. For more details about the Cookies we use with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to operate and improve the Site, remember your actions/preferences, analyze reports, and better understand user interaction (for our legitimate interest in improving the Services). Third parties may also use Cookies to personalize products, services, and ads on our Site and elsewhere.

Most browsers automatically accept Cookies by default, but you may configure your browser to delete or block Cookies. Blocking Cookies may negatively affect your user experience or functionality. Blocking Cookies may not fully prevent information sharing with third parties.

Our Site recognizes the Global Privacy Control (GPC) signal to opt out of certain uses or disclosures of your information. For more information visit https://globalprivacycontrol.org/. Other Do Not Track (DNT) signals are not recognized.

DISCLOSURE OF YOUR PERSONAL INFORMATION

We may disclose your personal information to third parties for contractual obligations, legal requirements, or legitimate business interests, including:

  • Vendors and service providers (IT, payments, shipping, customer support, data analytics, cloud storage).
  • Marketing and business partners, including Shopify, to display personalized advertising and services.
  • Parties you request or consent to share information with, such as shipping partners or social media integrations.
  • Our affiliates or corporate group entities.
  • In connection with business transactions (mergers, acquisitions, bankruptcies), to comply with legal obligations, or to protect our legal rights or those of others.

INFORMATION SOLD OR SHARED IN THE LAST 12 MONTHS

Category of Personal Information Recipients
Identifiers (name, email, phone number) Marketing and business partners
Commercial information (purchases and order records) Marketing and business partners
Usage data Marketing and business partners

We do not use or disclose sensitive personal information without your consent or to infer personal characteristics.

THIRD-PARTY WEBSITES AND LINKS

Our Site may contain links to third-party websites or platforms not affiliated with us. Please review their privacy policies. We are not responsible for the privacy, security, or accuracy of these third-party sites.

CHILDREN'S DATA

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us for deletion.

SECURITY AND DATA RETENTION

While we implement reasonable safeguards, no system is completely secure. Do not share sensitive information via insecure channels. Retention of your personal information depends on legal obligations, business needs, dispute resolution, or contract enforcement.

YOUR RIGHTS

Depending on where you live, you may have rights regarding your personal information, including:

  • Access to your personal information.
  • Request deletion of personal information.
  • Request corrections to personal information.
  • Request data portability.
  • Request processing restrictions.
  • Withdraw consent where applicable.
  • Appeal rights if a request is denied.
  • Manage communication preferences (unsubscribe from marketing emails).

You may exercise your rights via the Site or by contacting us as indicated below. Exercising your rights will not result in any form of discrimination. We may verify your identity before fulfilling requests.

COMPLAINTS

If you have concerns about how we process your information, contact us. If you are not satisfied, you may appeal or file a complaint with your local data protection authority, where applicable.

INTERNATIONAL USERS

We may transfer, store, and process your personal information outside your country of residence, including the United States. For transfers outside Europe, we rely on mechanisms such as the EU Standard Contractual Clauses or equivalent agreements.

CONTACT US

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us by email at support@health4petspr.com or by mail at P.O. Box 1165, Coamo PR 00769.